Returns & Exchanges
At The Wine Cellar Group, we strive for excellence in every bottle, but if your selection is damaged or corked, we are committed to making it right. We offer returns and replacements for defective products within 30 days of purchase with a valid receipt.
Contact Customer Support
Reach out to our cellar experts via email or phone to report an issue with your order and initiate the return authorization process.
Document the Issue
Provide photos of any external shipping damage or keep the original cork and bottle for quality assessment if the wine is suspected to be faulty.
Secure Packaging
Carefully repackage the remaining contents in the original shipping materials to ensure the glass remains protected during the return transit.
Refund or Replacement
Once our sommelier team inspects the returned item, we will issue a full refund to your original payment method or ship a replacement bottle at no cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing