Frequently Asked Questions
Everything you need to know about your premium wine experience.
Does someone need to be present to sign for my delivery?
Yes, federal law requires that all wine shipments be signed for by an adult aged 21 or older. We recommend shipping to a business address if you are not home during the day to ensure a successful first delivery attempt.
How do you ensure the wine isn't damaged during shipping?
We use specialized, reinforced packaging designed specifically for glass bottles. During periods of extreme heat or cold, we may offer climate-controlled shipping options or temporary holds to protect the integrity and flavor profile of your wine.
What is your return policy for corked or spoiled wine?
We stand behind the quality of our collection. If you receive a bottle that is corked or otherwise flawed, please contact our customer service team within 30 days of purchase for a replacement or store credit.
Which states do you currently ship to?
Due to varying state regulations, we currently ship to most states within the U.S. However, some restrictions apply. Please enter your zip code at checkout to see if delivery is available in your specific location.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our cellar, you will receive an automated email containing a tracking number from our carrier so you can monitor its progress and estimated arrival time.
Do you offer discounts for bulk or case purchases?
Yes, we offer tiered pricing and 'Case Club' discounts when you purchase 12 or more bottles. These discounts are automatically applied in your shopping cart for eligible items.